Privacy Policy
Your privacy matters to us. We've written this policy in plain English so you understand exactly how we handle your personal information.
Effective Date: January 15, 2025
Who We Are
NeoEvolveHub operates as an IT service company specializing in mobile app support and updates. We're based in Singapore and work with businesses across the region to keep their mobile applications running smoothly and up-to-date.
When you work with us or visit our website, we collect certain information to provide better service. This policy explains what we collect, why we collect it, and what we do with it.
Information We Collect
Information You Give Us Directly
- Contact details like your name, email address, and phone number when you reach out to us
- Company information when you request our services
- Technical details about your mobile app when you need support
- Payment information when you become a client (processed through secure third-party systems)
- Communication records from emails, calls, and meetings
Information We Collect Automatically
When you visit our website, we collect basic technical information that helps us improve your experience:
- IP address and general location data
- Browser type and device information
- Pages you visit and time spent on our site
- How you found our website
- Technical performance data to identify issues
How We Use Your Information
We use your information for straightforward business purposes:
| Purpose | Types of Data Used |
|---|---|
| Providing IT support services | Contact info, technical details, app data |
| Communication and project updates | Contact details, project information |
| Billing and payment processing | Company details, payment information |
| Website improvement | Usage data, technical performance |
| Legal compliance | All relevant data as required |
We never sell your personal information to third parties. We don't use your data for advertising purposes or share it with marketing companies.
Data Sharing and Third Parties
We share your information only when necessary for business operations:
Service Providers
We work with trusted companies that help us deliver our services. These include cloud hosting providers, payment processors, and communication tools. All these partners are contractually required to protect your data.
Legal Requirements
We may share information if required by Singapore law, court orders, or government requests. We'll notify you about such requests unless legally prohibited.
Business Transfers
If we're acquired or merge with another company, your information may transfer as part of that transaction. We'll notify you beforehand and ensure the new entity respects this privacy policy.
Your Rights and Choices
Under Singapore's Personal Data Protection Act (PDPA), you have several rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Withdrawal: Withdraw consent for data processing (where consent is the legal basis)
- Deletion: Request deletion of your data when it's no longer needed
- Portability: Receive your data in a structured, machine-readable format
How to Exercise Your Rights
To make a request, email us at help@neo-evolvehub.com with "Data Request" in the subject line. Include your name, contact information, and specify what you'd like us to do.
We'll respond within 30 days. Some requests may take longer if they're complex, but we'll keep you informed about any delays.
Data Security
We take data security seriously and use multiple layers of protection:
Technical Measures
- Encrypted data transmission using SSL/TLS protocols
- Secure cloud storage with encryption at rest
- Regular security audits and vulnerability assessments
- Multi-factor authentication for system access
- Automated backup systems with encryption
Organizational Measures
- Limited access to personal data on a need-to-know basis
- Regular staff training on data protection
- Confidentiality agreements with all employees
- Incident response procedures for data breaches
If a data breach occurs that could affect you, we'll notify you within 72 hours and explain what happened, what data was involved, and what we're doing about it.
Data Retention
We keep your information only as long as needed for business and legal purposes:
- Active client data: Throughout our business relationship plus 7 years for tax and legal compliance
- Website visitors: Analytics data for 2 years, contact form submissions for 3 years unless you become a client
- Marketing communications: Until you unsubscribe or withdraw consent
- Legal documentation: As required by Singapore law, typically 7 years
When we no longer need your information, we securely delete it from our systems. This includes removing backups and archives after the retention period expires.
International Data Transfers
Most of your data stays within Singapore, but some may be processed in other countries when we use international service providers.
When we transfer data outside Singapore, we ensure adequate protection through:
- Contracts that require the same level of data protection
- Selecting providers in countries with strong privacy laws
- Regular monitoring of international partners
- Encryption during transmission and storage
Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your experience:
Essential Cookies
These are necessary for the website to function properly. They remember your preferences and help with security.
Analytics Cookies
We use these to understand how visitors use our site so we can make improvements. They're anonymized and don't identify you personally.
You can control cookies through your browser settings, but disabling them might affect website functionality.
Changes to This Policy
We review and update this privacy policy annually or when we make significant changes to our data practices.
When we update the policy, we'll:
- Post the new version on our website with an updated effective date
- Email active clients about significant changes
- Provide a summary of key changes in plain language
- Give you time to review before the changes take effect
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data, we're here to help.
For privacy-specific inquiries, please include "Privacy Question" in your email subject line. We'll respond within 2 business days.